Privacy Policy

Privacy Policy of e-visa.md

General Provisions

This Privacy Policy regulates the collection, processing, and protection of personal data of users on the website e-visa.md (hereinafter referred to as the "Website"), managed by EMG-CONSULTING GROUP (hereinafter referred to as the "Company"). We value each user’s right to privacy and ensure compliance with the legislation of the Republic of Moldova, as well as with relevant international data protection standards.

The Company is committed to safeguarding the security of each user’s personal data, which may be collected in the process of providing visa and consultancy services. Since our users include citizens of various countries, including Moldova and Romania, we strictly adhere to the applicable laws of these countries.

Personal Data and Purposes of Processing

Personal data includes any information that can be used to identify an individual. Data may be collected while using the Website, contacting our customer support, or interacting with the Company’s consultants. Data processing is carried out for purposes related to the preparation of visa documents and to ensure compliance with legal requirements.

Types of Collected Data:

• Full name, address, and contact information (phone, email): necessary for communication with users and processing applications.
• Passport details and other information: required for submitting visa applications and processing visa requests.
• Technical information: IP address, browser type, and operating system, automatically collected through cookies, which help improve Website functionality and ensure seamless operation.

Data Processing and Retention

All personal data is processed solely for the purposes specified in this Privacy Policy and is stored for the duration necessary to fulfill the Company’s contractual obligations and comply with legal requirements. The Company takes measures to protect data against unauthorized access, alteration, and deletion.

The data retention period corresponds to the duration of the user’s agreement or the legally established retention periods. All data processing activities are carried out in strict compliance with the Moldovan Data Protection Law and relevant international legislation, including the EU Regulation 2016/679 (GDPR).

User Rights

The Company provides all users with the following rights:

1. Right to access their data and obtain information about the purpose of processing.
2. Right to rectification of data when necessary.
3. Right to erasure of data upon completion of obligations.
4. Right to withdraw consent to data processing.

To exercise these rights, users can contact our support team via the contact information provided below.

Data Disclosure to Third Parties

User data may be disclosed to third parties only in strictly defined cases, such as:

• The need to fulfill a contract (e.g., sharing data with consulates).
• Compliance with the Company’s legal obligations.
• Disclosure to partners to provide visa services (with the client’s consent).

Cookies and Other Technologies

The Website uses cookies to analyze user activity and improve functionality. Users can independently adjust their browser settings to limit or block cookies; however, this may impact the Website’s functionality.

Privacy Policy Updates

The Company reserves the right to update this Privacy Policy. Changes take effect from the moment the new version of the Policy is published on the Website. We recommend periodically checking the Privacy Policy to stay informed.

Contact Information

If you have questions or wish to exercise the rights provided in this Policy, you can contact us at:

• Email: support@emigrare.md
• Phone: +(373) 79 777 331
• Address: Chisinau, Grigore Ureche Street, 14, Office 1

The Company, e-visa.md, is dedicated to maintaining the privacy of your data and is open to any questions regarding personal data protection.